Refund policy

Return & Refund Policy

Non-Returnable Items As the majority of items we sell are personalized, we do not accept returns on customized, personalized, or special-ordered items.

However, if your item arrives damaged, please email us at baysidecustomgifts@gmail.com within 5 days of receiving it so we can work together on a solution. If the damage was caused by the delivery service, we will file a claim and replace the item at no charge to you. We will require photo evidence of the damaged item to process the claim.

Returns (Non-Customized Items) For items that were not customized, we offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase. Buyer is responsible for all return shipping fees.

To start a return, contact us at baysidecustomgifts@gmail.com. Returns must be sent to: 615 Holl Rd NE, North Canton, OH 44720. Items sent back without first requesting a return will not be accepted.

Please note we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return the original item and, once the return is accepted, place a new order.

Refunds Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at baysidecustomgifts@gmail.com.